The information below is here to support you in the booking process. Please read carefully for answers to questions you may have about our fees and policies.


Cancellation Policy

Credit Card Policies

FIXED-RATE

Initial Sessions

Same Day Appointments


CANCELLATION POLICIES

Please arrive 5-10 minutes early for all appointments. We cannot guarantee that you'll be seen if you are more than 15 minutes late, and you may be subject to our cancellation policy.

For private appointments, we ask for at least 24 hours advance notice for any cancellation or rescheduling of private services. A $40 deposit will be collected to hold your appointment, and will be used toward your sliding scale or fixed-rate at the time of service (see credit card policies below for more details). This fee will be returned if cancellation or reschedule occurs at least 24 hours in advance or in the case of illness on the day-of your appointment. For any no show appointments, we will retain the $40 fee.

Yoga classes and workshops booked online must be cancelled prior to the start time, or the full fee / deduction from your class card will be incurred.

Yoga class card purchases are subject to expiration; they are non-refundable and non-transferable. New Student Special expires 30 days from first use; 10 Class Card expires 90 days from purchase; 20 Class Card expires 180 days from purchase; 3-Month Unlimited Auto-Pay cannot be frozen or cancelled. No transfers, refunds, extensions or exceptions, please honor our policy and refrain from asking for an exception.

CREDIT CARD POLICIES

When booking an appointment, a credit/debit card is required to hold your appointment. A deposit of $40 will be pre-authorized on your card at the time of booking. Upon booking your appointment you will receive a call to confirm your appointment, conduct a COVID-19 interview and process your remaining payment on your credit/debit card on file or gift card (we accept all major credit cards except AmericanExpress).

We are committed to providing accessible and equitable care for all. Unfortunately at this time we are not able to accept cash payments or walk-in appointments.

When are credit cards charged? Credit/debit card pre-authorization is required to guarantee our cancellation policy. In the event that you do not show up for your appointment, we will retain the $40 deposit unless alternate arrangements are made.

How do I know my credit card information will be safe? Third Root Community Health Center is committed to keeping your information safe. Our scheduling software company, MINDBODY Online, is a Level 1 PCI compliant- the highest form of credit card security in the industry-- which means that they encrypt all customer credit card data and store it in their system. The information is not stored on the Third Root server and our staff, volunteers, and collective members can only view the last 4 digits of card numbers. At any time, you can edit your credit card information by logging in to your Third Root client account.

 FIXED RATE

All of our Acupuncture appointments (including Tui-Na, Acupuncture, Acu-plus, Virtual Acupressure and Virtual Acupressure/Herbal consultation) are offered at a fixed rate of $120/hr.

We charge a $40 deposit upon booking which will be applied to your total or retained according to our cancellation policy. Please be prepared to make appropriate payment at your total fixed- rate.

INITIAL SESSIONS

Welcome! For your first in-person appointment, there is a one time administrative intake fee of $15 in addition to your sliding scale or fixed-rate. When booking your service, please select the "Initial Session" option. Your initial session will include additional time to complete paperwork and familiarize yourself with our payment system.

SAME DAY APPOINTMENTS

You may book appointments for COVID-19 safe, in-person private treatments online up to 24 hours ahead of time. To make an appointment with less than 24 hours notice, you must call us at 718-940-9343. For private treatments, we will contact your practitioner to confirm their availability. Please note, a limited number of our practitioners accept same day private appointments, we will always do our best to accommodate you. Yoga classes require no such confirmation process, and typically have open space up until start time.

SLIDING SCALE

Many of the rates for our services* are based on a sliding scale according to our sliding scale. We intend for everyone to pay a similar percentage of their income for services - those who face greater economic hardship pay less, while those with more economic opportunities pay more. We're able to offer sliding scale rates because the higher ends subsidizes the lower ends. We offer this in the spirit of solidarity and mutual aid and ask that you honor our system with mutual trust, and with careful consideration of your income and expenses to maintain accessible pricing. Read more about our sliding scale policy here.

We charge a $40 deposit upon booking which will be applied to your total or retained according to our cancellation policy. Please be prepared to make appropriate payment at your sliding scale rate at the time of your visit.

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