Our Policies

In light of the new policies around verifying vaccination going forward for indoor services, we are offering the following policy changes for outdoor services:

1. Verification of vaccination

– OR –

2. If not vaccinated, or cannot provide proof – masks required

Please continue to practice social distancing, placing yoga mats at least 6′ apart.

• Establish and keep maximum occupancy – 50% of usual occupancy in space
• Limitation on shared space – Minimize number of workers in the space at a time to 2 – 3. Can increase depending on developments.
• Masks worn at all times (workers, patients, visitors)
• 6 foot distance whenever possible
• Maximize air circulation with windows and fans when possible

• PPE for Practitioners – Face masks, face shields, gloves in some cases
• HEPA Filter systems – one in each treatment space and lobby
• Sanitation stations – at least 2, each with signage and supplied with hand sanitizer
• Daily clean up and sanitation protocols for practitioners and admin staff
• Bi-weekly clean up and sanitation protocols
• Daily cleaning and sanitation logs (one for Admin and one for practitioners in each treatment space each day)
• Enhanced disinfection and sanitation protocols for practitioners

• Virtual pre-screening of patients, check in, payment, check out
• Remote intake and check out
• Greeting, temp check, and bringing patient directly to treatment room by practitioner
• Lengthened break times between patients for turnover, as well as at the end of the day, to allow time for cleaning
• Patients escorted out by practitioner at end of treatment
• COVID and antibody testing for all staff minimum of once a month

If you have a fever, cough or other symptoms, you might have COVID-19. Most people have mild illness and are able to recover at home. If you have recently travelled from another state, think you may have been exposed to COVID-19, contact your healthcare provider and cancel your session with us. We offer a full refund in the event of any illness related cancellations.These guidelines are relevant to the COVID-19, the common cold, flu, and other bacterial and viral infections. You may make an appointment for telehealth acupressure and herbal consultations with our practitioners who can advise and offer recommendations as needed. Limiting exposure while ill is an act of care for yourself and others around you.Specific symptoms that may indicate it’s best to avoid coming to Third Root:

• Persistent coughing and sneezing
• Fever and/or chills
• Heavy mucus (green and yellow)
• Flu-like symptoms

Lastly Online Yoga can ease the tension that builds up in our bodies once acute illness has passed.

IMPORTANT: If you think you need to cancel an appointment due to the presence of the symptoms listed above please call or email us for a full refund.

Ways to prevent contracting and/or passing on pathogenic illness

• • Face masks – Required to attend all in-person services at Third Root for all who are not experiencing symptoms.
  • Hand washing – Most effective according to the Centers for Disease Control (CDC.) Wash frequently and thoroughly the whole surface of both hands including fingernails and between fingers. Scrub with soap for at least 20 seconds (the length of time it takes to sing “Happy Birthday” twice.) Rinse thoroughly. Use a paper towel to dry, shut faucets, and open bathroom door handles.

During the pandemic we are minimizing in person contact for everyone’s safety. With limited office hours, we ask that you book your appointments online using your Mind Body account. If you don’t have an account, create one here.

Beginning in January, we are no longer offering sliding scale or taking deposits. All appointments are paid in full by credit card at the time of booking, and all major credit cards except American Express are accepted. Once your appointment is booked, you’ll receive a confirmation email with important links & your intake form. Please complete all paperwork ahead of time.

All classes are currently held live on Zoom. To join class, please register through our website using your Mind Body account. If you don’t have an account, create one here.

You will receive a link to join class by email 1 hour prior to the start of class (or immediately within the hour before class begins). Class recordings are sent the following day at 8:00AM with 24 hrs viewing access. 

If you register but cannot attend, yoga classes must be cancelled prior to the start time, or the full fee will be incurred.

For private appointments, we ask 24 hours advance notice for any appointment rescheduling or cancellations. If you cancel or reschedule within 24 hours for any non COVID related reasons, your card on file will be charged the following

Cancellation Fees:

$50 60 min appointments

$60 90 min appointments

$25 Community Acupuncture

Please arrive on time for all appointments. We cannot guarantee that you’ll be seen if you are more than 15 minutes late, and you may be subject to our cancellation policy.

If you are under 18, your intake form must be signed by a legal guardian.

Yoga class cards & unlimited plans are non-transferable and cannot be shared. Yoga class cards cannot be used for workshops. Third Root does not offer refunds or extensions.

A credit/debit card is required to book and pay for your appointment. We accept all major credit cards except for AmericanExpress. We are committed to providing accessible and equitable care for all. Unfortunately at this time we are not able to accept cash payments or walk-in appointments.

Credit/debit card is required for booking. In the event that you do not show up for your appointment, we charge a cancellation fee 

Cancellation Fees:

$50 60 min appointments

$60 90 min appointments

Third Root Community Health Center is committed to keeping your information safe. Our scheduling software MINDBODY, has the highest level of credit card security in the industry and keeps all customer credit card data encrypted. The information is not stored at Third Root and Third Root staff only view the last 4 digits of your account. At any time, you can edit your credit card information by logging into your Third Root client account.

Third Root is an affirming space that welcomes all genders & identities. Naming and honoring pronouns is one way we foster a respectful and welcoming atmosphere.

Being intentional about pronouns is an invitation to honor those who identify as  non-binary, two-spirit, transgender, third gender, gender neutral, gender queer, gender non-conforming, and any combination of these identities. 

We invite you to share your pronouns online and in person to communicate how people should refer to you with honor and respect. This practice highlights that we should never presume someone’s pronoun based on how we perceive them. Many people may use she/her, he/him or they/them pronouns while many others find those pronouns do not represent them. We acknowledge that cisgender folks may be new to this practice so we offer a few tips to keep in mind:

1. Be compassionate with yourself and others. People will make mistakes. Not sure what someone’s pronouns are? The first step to creating a respectful and welcoming atmosphere is to get comfortable asking! Some people use singular ‘they/them’ ‘she/her’ and ‘he/his’ pronouns, while others may change their pronouns up from time to time.  Wherever you are at in your process, we ask that you hold listening and respect at the center.
2. Mistakes happen. If you misgender someone, simply apologize and take note of their pronouns. Be mindful not to take the other person’s time to process it. 
3. The gender and pronoun binary doesn’t fit many people. We aim to co-create a culture that is comfortable and affirming for all gender-identities. We invite you to use the pronouns which work for you and make you feel most at home in your body and with each other.
4. Be mindful not to be invasive. Third Root has implemented the practice of asking and sharing pronouns to reduce the burden on each person in the space. At the same time, this is not an invitation to invade someone’s privacy. We hope that you feel empowered to educate yourselves with available resources, while honoring each person’s privacy, personal lives, bodies, names, pronouns and preferences.

Thank you for joining us and for caring for yourselves and each other.

This is a Respectful and Anti-Oppressive Space – a work in progress

• We believe that in order to heal together we must be respected and appreciated for who we are. Please do not use oppressive language. Challenge yourself to be aware of your words.
• Be aware of how you touch people. Everyone has different histories, comfort levels, and personal space needs. Please make sure all touch is consensual.
• Racism, homophobia, transphobia, or any prejudice based on ethnicity, class, gender identity, language ability, immigration status, or religious affiliation harms all of us and will be challenged.
• Be aware of the positions and privileges you bring to the space, including racial, class, sexual orientation, and gender privilege.
• Avoid assuming the opinions and identities of others. If you don’t know, ask respectfully.
• Everyone is personally responsible for their own behavior. Model respect for others!

Adapted from the Anti-Violence Project (AVP) https://avp.org/