COVID-19 Safety Protocols At Third Root

Health and safety have always been central to services at Third Root. Since resuming in person services, Third Root has employed the highest level of sanitizing and safety protocols to keep staff, patients, and our community safe during the pandemic. Below we outline our procedures and actions taken to mitigate COVID-19.

Third Root collective owners hold weekly briefings on the most recent city, state and local data on COVID-19 positivity rates.  We set thresholds based on positivity rates to guide our  decisions to offer in-person services and Community Care Days. We are very much informed and proactive and encourage you to be as well. 

Virtual Services 

Virtual yoga classes, workshops, and appointments for tele-health services will continue to be available. You can book here (link) and participate from the comfort of your own home. We recommend you close out other applications and use the latest version of Zoom to optimize your participation.   

Community Care Tuesdays

Every Tuesday from 10AM to 3PM in our lobby at 380 Marlborough Rd., practitioners offer free mini services including 15 min chair massage and acupressure ear seed treatments. To ensure the safety of staff and participants: 

• Participation is limited to two people at a time to allow for social distancing.  
• Masks are required for staff and participants for the entirety of their visit. 
• Each participant is required to complete a registration and COVID-19 screening
• We will ask you to wash your hands and take your temperature upon entering
• Herbal product sales, donations, and tips can be completed cashless via Venmo @thirdroot 

IN PERSON SERVICES

To ensure the highest levels of sanitizing and safety, we follow the following protocols to keep staff, patients, and our community safe from COVID-19. We encourage all clients to book in person services online at (LINK) to minimize in person contact. If you do not have an account, you can create one here. 

Comprehensive screening

We conduct COVID screenings prior to all appointments. The link to this screening is sent with each appointment confirmation email. Please complete all intakes and screenings before your appointment. 

If prior to your appointment, you develop new symptoms such as fever, sore throat, cough, loss of smell or taste,  or other symptoms,  contact us to cancel or reschedule at info@thirdroot.org or (718) 940-9343. COVID related cancellations will be refunded in full.  Limiting exposure while ill is an act of care for yourself and others around you.

If you cancel with less than 3 hours notice, or for reasons not related to COVID with less than 24 hours notice, you will be subject to the following Cancellation Fee

$50 for 60-min appointments

$60 for 90-min appointments

Practitioners are also screened daily, and COVID testing is completed weekly. 

When you arrive

Upon arrival, practitioners will take your temperature and ask you to wash your hands or use hand sanitizer. 

We ask that you wear a mask for the duration of your visit. During treatment while you have your face down in the face cradle, we find it helpful to wear a disposable mask rather than a reusable fabric mask. We have disposable masks available on site. 

Practitioners will be wearing N-95 masks and face shields during treatment. 

Cleaning and Sanitizing 

• Each treatment room has been upgraded with state of the art HEPA air filtration systems
• Each treatment room and all equipment is cleaned and sanitized between each treatment, and new materials such as linens, face cradles, and supplies are replenished. 
• Sanitizing stations are located at each room with alcohol, hand sanitizer, disposable PPE and sanitizing wipes. 
• We have lengthened break times between patients and at the end of the day, to allow time for cleaning.
• Practitioners and onsite staff provide cleaning of the treatment rooms and space daily with enhanced disinfection and sanitation protocols. 
• The space is deep cleaned and sanitized weekly. 
• Scheduling is planned to keep occupancy to less than 50% of capacity, and to minimize practitioner overlap.